Abstract:

Satisfying the needs of support group is required by the scientific management of line maintenance and the effective optimization of support delays. In the process of research on queuing theory,based on analysis of the features of a stochastic service system constituted by airline maintenance personnel,reference army theoretical research. a mathematic model with the average arrival rate and the average service rate being basic indicators was established by employing the M/M/C multiple service desks and the unlimited queuing model. This model can reflect the actual impact of the indicators on the maintenance support more precisely. Finally,example analysis was implemented by establishing constraints and choosing the most appropriate models. The results validate the reasonableness of the program.

Key words: line maintenance, queuing theory, support delay, support group