Abstract: With the aid supplied by the rapid response organization of its customer service department, the manufacturer can provide 7 ×24 hours all -weather service to receive and resolve customers爷requests after aircraft delivery,providing timely and effective technical support for customers to realize smooth flight operation. Through analysis on ACARS report data, engineers can timely obtain the important operational information and monitor real-time technical status of airplanes, helping airlines to isolate the fault and arrange maintenance schedule in time. In this way, airlines can find the fault quickly, get the information actively, and schedule resources timely, in order to reduce flight delay or cancellation. The combinated application of ACARS monitoring and rapid response support provides reference for domestic civil aircraft operation support.

Key words: rapid response, ACARS report, operation support