民用飞机客服工程研制需求确认方法研究

中国民航大学学报 ›› 2022, Vol. 40 ›› Issue (2): 31-35.

民用飞机客服工程研制需求确认方法研究

徐强

（上海飞机客户服务有限公司项目管理部，上海 200241）

收稿日期:2021-05-28 修回日期:2021-05-28 接受日期:2020-12-24 出版日期:2022-06-05 发布日期:2022-06-05
作者简介:徐强（1984—），男，山东临沂人，工程师，硕士，研究方向为民用飞机客服工程研制.

Research on requirements validation method of civil aircraft customer service engineering development

XU Qiang

（Project Management Department, Shanghai Aircraft Customer Service Co., Ltd., Shanghai 200241, China）

Received:2021-05-28 Revised:2021-05-28 Accepted:2020-12-24 Online:2022-06-05 Published:2022-06-05

摘要/Abstract

摘要： 对于基于需求开展的民用飞机（简称民机）研发工作，需求的定义正确性及完整性对于整个开发过程至关重要。当前，如何定义客服工程研制需求确认原则和方法的研究和应用工作较少。因此，通过对民机客服工程研制需求确认方法的研究和探索，明确了需求确认方法及其选用原则和需求确认的工具，确保需求能够得到有效的确认，保证最终研制的客服产品能够满足利益攸关方的要求和期望。

关键词: 民用飞机, 需求确认, 客服工程研制, 利益攸关方

Abstract: For the development of civil aircraft based on requirements, the correctness and completeness of the defined requirements are crucial to the entire development process. The current research and application work are not enough with regard to defining the principles and methods of customer requirements validation. Through the research and exploration of the method of validating the customer requirements for the civil aircraft, we are more assured of this method and its selection principles along with the tools of validation. The final customer service product thus developed can meet the requirements and expectations of stakeholders.

Key words: civil aircraft, requirements validation, customer service engineering development, stakeholder

中图分类号:

徐强. 民用飞机客服工程研制需求确认方法研究[J]. 中国民航大学学报, 2022, 40(2): 31-35.

XU Qiang. Research on requirements validation method of civil aircraft customer service engineering development[J]. Journal of Civil Aviation University of China, 2022, 40(2): 31-35.

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