Abstract:

To solve the problem of present confusion of airline meal service management,a precise management of airline meal services is introduced and developed into practice. Under the primary meal service management,meal services are set by airline controllers before the flight seasons (sprint/autumn),but supplied by ground server in real time,thus sometimes caused the mismatch between the meal service on ticketing and the meal service on trip. Complaints caused by the confusing of the meal service can be up to 10% of the overall complaints. To solve this problem,the precise management of airline meal service is designed and developed. Airline controllers can manage meal data on ISS2 in real time,and ISS2 quasi synchronized the meal service data to the mainframe,which calculate and display accurate meal data in AV display to users.Practices show that the precise management of airline meal service can effectively develop the meal service management of airlines,thus reduce 80% mismatching of meal service on ticketing and on-boarding,thusreduce the passenger complaints by 8%,which then improve the satisfaction of the consumers,and thus has a good application prospect.

Key words: inventory, schedule, meal service, T-card, flight, mainframe, inventory control, flight season